Return Policy
Please read our return and exchange policy below before purchasing.
In the event that you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied.
THERE ARE NO RETURNS OR EXCHANGE FROM THE WIG OUTLET.
We do not accept any Return or Exchange on following Items: Costume wigs, Accessories, liquid hair care products and All Clearance Items.
Exchange or return will not be accepted unless pre-authorize by our return department. Request for Return Merchandise Authorization (RMA) number must be made with in 5 business days from receipt of order via e-mail at Findawig@gmail.com
• Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items must not have been worn other than to try it on. Items altered in any way, washed, exposed to smells, such as cigarette smoke or perfume will not be accepted. Do not mark tape or attach anything, which may cause damage to the original factory packaging/wig/wig box. Damaged packaging/wig box will not be accepted for return.
• Do not send your return order without Return Merchandise Authorization (RMA) number. RMA# must be clearly marked on outside of shipping box, or the package will be refused. Inside your package, please include your original Order # Name, address, phone number and E-mail address.
Please note: ALL RETURNS SUBJECT TO A 5% PROCESSING FEE.
IF you're eligible for an exchange please proceed and read the following instructions:
Request for Exchange
To request an RMA# you must e-mail your request to Findawig@gmail.com You will receive your RMA# via e-mail including return shipping address, and instructions.
Please note that your RMA# must be clearly marked on the outside of the shipping box or the package will not be accepted! Inside your package, please list the following:
- The reason for exchange and the replacement style name, number, and color of your replacement piece.
- Your shipping address and phone number.
Ordering Info:
Please check your address before finalizing your order!
Once your order has been shipped, you will receive an email confirmation with your UPS or MAIL tracking number, so you can track your package. If you have not received a tracking number, please email us at Findawig@gmail.com
Note: We need your accurate billing name, address and phone, shipping name, address and phone, and EMAIL ADDRESS. If we cannot contact you about a problem, your order will not be process in a timely manner.
By placing this order, you agree to the terms and conditions of our return and exchange policy.
We offer 6 shipping options:
- UPS FREE SHIPPING 7-10 BUSINESS DAYS $4.95 HANDLING FEE
- UPS Ground shipping takes 5-7* business days $9.95, excluding AK, HI, PR
- UPS SECOND DAY shipping takes 2-3* business days $14.95
- UPS OVER NIGHT shipping takes 1* business day $37.00 excluding AK, HI, PR
- Canada EXPRESS MAIL shipping takes 7-10* business days $30.00**
- International shipping takes 8-14* business days $35**
** We are not responsible for any duties or taxes charged by Customs for International deliveries.
*Order Processing:
Your order will be processed within 1-12 hours during normal business hours of you placing your order. At such time, your item will be either UPS or EXPRESS MAIL shipped depending on your chosen method of shipping on your order form.
*Please Note Holiday Shipping:
During the holidays, there may be delays. Due to specific holiday schedules. Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as these orders must be verified.
Important Note:
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
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